Frequently Asked Questions
About Easy Citrus
Easy Citrus LLC is a Waxhaw, North Carolina–based brand founded by Hilda, a cleaning professional with over 20 years of experience. We create concentrated, natural cleaning products inspired by a conscious, minimalist lifestyle — effective, gentle formulas that care for your home, your skin, and the environment.
Our products are concentrated (a little goes a long way), versatile (each formula covers an entire surface area), free from harsh chemicals, and thoughtfully packaged with minimal waste in mind. Every formula has been personally tested and perfected in real homes over years of use.
We currently offer four concentrated cleaners:
All Kitchen Surfaces Cleaner
All Bathroom Surfaces Cleaner
All Floor Cleaner
Glass & Crystal Cleaner
Our formulas are made with gentle, natural ingredients free from harsh chemicals. As with all cleaning products, we recommend keeping them out of reach of children and pets and following the usage instructions on each label. If you have specific concerns, please contact us before purchasing.
Orders & Payments
Visit our online shop at www.easycitrus.com/shop, select the product you'd like to purchase, and click Buy Now. You'll be directed to the checkout page where you can choose your desired quantity, enter your shipping and payment details, and click Buy Now to complete your purchase.
Note: At this time, we do not yet support a multi-product cart.
We accept Credit Card, Debit Card, and Apple Pay. All prices are listed in U.S. Dollars (USD). Payment is required in full at the time of purchase.
Please contact us as soon as possible at easycitruspro@gmail.com or (704) 207-4390. We cannot guarantee changes once an order has been fulfilled. If an order is canceled after payment, you will receive a full refund.
Yes. After completing your purchase, you will receive a confirmation email at the address provided during checkout. Please check your spam or junk folder if you don't see it within a few minutes.
Yes. All payment information is processed securely through trusted third-party payment processors. We do not store your card details. For full details, see our Privacy Policy at www.easycitrus.com/privacy-policy.
Shipping & Delivery
We ship from Waxhaw, North Carolina (28173).
We currently ship within the United States. If you have questions about shipping to a specific location, please contact us at easycitruspro@gmail.com.
Shipping times are estimates and not guaranteed. Delivery windows vary depending on your location and the carrier. You will receive tracking information once your order ships.
Please ensure your shipping address is correct at checkout — we are not liable for lost or delayed shipments due to incorrect information provided by the customer. If you experience a shipping issue, contact us at easycitruspro@gmail.com and we will do our best to assist you.
Returns & Refunds
We accept returns within 30 days of delivery. ⚠️ To be eligible, items must be unused and in their original condition, and proof of purchase is required. We reserve the right to deny returns that do not meet these conditions.
Contact us at easycitruspro@gmail.com or (704) 207-4390 with your order details and reason for return. Our team will guide you through the process.
Approved refunds are issued to the original payment method only. Please allow a few business days for the refund to appear, depending on your bank or card provider.
Contact us immediately at easycitruspro@gmail.com with a description and photo of the issue. We will work to resolve it as quickly as possible.
Privacy & Data
When you make a purchase or use our website, we may collect your name, email address, phone number, billing and shipping address, and payment information. We also collect certain technical data automatically. For full details, see our Privacy Policy at www.easycitrus.com/privacy-policy.
No. Easy Citrus LLC does not sell your personal information. We may share data with trusted service providers solely to operate our business.
By providing your email, you may receive order-related and occasional promotional emails. You can unsubscribe at any time using the link in any of our emails.
You have the right to access, correct, or request deletion of your personal data. Contact us at easycitruspro@gmail.com to exercise any privacy rights.
Legal
All purchases are governed by the laws of the State of North Carolina, United States. Any disputes shall be resolved through good-faith negotiation or, if necessary, binding arbitration in North Carolina (Union County). See our full Terms & Conditions at www.easycitrus.com/terms-and-conditions.
Yes. By using our website and completing a purchase, you confirm that you are at least 18 years old, or that you are using the website under the supervision of a parent or legal guardian.
Terms & Conditions: www.easycitrus.com/terms-and-conditions
Privacy Policy: www.easycitrus.com/privacy-policy
You have the right to access, correct, or request deletion of your personal data. Contact us at easycitruspro@gmail.com to exercise any privacy rights.
Still have questions? We're happy to help! 📧 easycitruspro@gmail.com 📞 (704) 207-4390 🌐 www.easycitrus.com
